Shipping & Return Policy

Sanraj Packaging shipping procedures, damaged goods replacements, and return policy details.

Shipping Policy

Once the order has been placed, the very next working day we dispatched that order, and all the teams involved in making the package are alerted through a message. Our trusted delivery vendors pick up the package and ship it to our customers. The package reaches the customer within 2 to 4 working days after dispatch. In case we deliver through India Post, it might take more than expected time to get delivered at your location.

If you have any additional questions feel free to contact us.

For more information, on +91 98111 26075, or contact@sanrajpackaging.com

Return Policy

We can only return & replacement of the damaged products from Sanraj Packaging

We take great care in packaging our products so they are transport-worthy. Nonetheless, if an item ordered by you on Sanraj Packaging was delivered in a damaged condition, please email us at contact@sanrajpackaging.com in within 24 hours of material receipt along with multiple photographs of the unopened package illustrating the damage. We will contact the logistics partner and initiate a transit damage claim if applicable. Once the claim is approved and the material is received back to us, replacements will be sent out to you.

Guidelines for Returns & Replacements for items that have been opened

For Products purchased on Sanraj Packaging, in the event the customer has any concern with the Product, the customer shall raise Return/Exchange request within 24hours of product delivery. In case product is damaged or wrong item has been sent, raise the request within 48 hours of product Delivery.

Customer must share video with Customer care team while opening the package in case of Empty Package/Quantity issue.
Customer must share photographs (Exterior image of the box from all sides, Interior image with packaging, damaged product image, image of the shipping label) with Customer care team in case of damaged or wrong product (Videography will be highly appreciated) within 48 hours of delivery.
In case of Industrial goods return will be accepted only in case of wrong, defective, damaged product.
In case of faulty electronics product, customer need to contact nearest service centre for repair/ replacement.
All products must be in new and unopened condition with all the original packing, tags, inbox literature, warranty/ guarantee card, freebies and accessories including keys, straps and locks intact.

How can I return items?

Once a return has been authorized by us then we would ask our courier partners to initiate a pickup. Please note you would need to pack the product and stick the address/return label before handing the product to our courier partner.

All returns should be sent to the following address quoting the order number:

Sanraj Packaging

WZ – 141, Ground Floor, Rishi Nagar, Rani Bagh Road,

New Delhi, 110034

How and when will I get my refund?

Upon receipt of your return items in our facility, our team will check the same and once accepted will authorize and initiate the refund process for all eligible items.

The refund will be issued within 2-4 working days to your Banking account. We would ask you to provide your Net banking details to facilitate an NEFT/UPI transfer of the amount.